Returns, right of withdrawal and non-conformity of goods

This policy explains your statutory rights regarding withdrawal from a distance contract and the procedure for returning goods or reporting non-conformity.

1. Right of withdrawal within 14 days

If you are a consumer and have entered into a distance contract, you generally have the right to withdraw from the contract within 14 days without giving a reason.

For the sale of goods, the 14-day withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, take physical possession of the goods. Where an order consists of several goods delivered separately, the withdrawal period may run from receipt of the last item or shipment, in accordance with applicable law.

To exercise your right of withdrawal, you must notify us of your decision before the withdrawal period expires by means of a clear statement.

You can contact us at: Email: info@vibeleasure.com — Phone: +386 51 811 891

We recommend including your order number, name and other information that helps us identify the order. A copy of the invoice is not a mandatory condition for exercising your right of withdrawal.

2. Returning the goods

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days from the day on which you notified us of your withdrawal, unless otherwise agreed or unless we offer to collect the goods ourselves.

Please send the goods to the return address provided to you when your return is confirmed.

Please package the goods appropriately so that they are protected during transport.

In the case of an ordinary withdrawal, the consumer generally bears the direct cost of returning the goods, unless we have agreed otherwise or failed to provide the required information before the contract was concluded.

3. Intimate and hygiene-sensitive products

Due to health and hygiene considerations, a specific statutory exception may apply to intimate products.

Where goods have been supplied in sealed packaging and the seal has been opened after delivery, the right of withdrawal does not apply to goods that are not suitable for return for reasons of health protection or hygiene.

This may apply, for example, to certain intimate products where the protective or hygiene seal has been opened after delivery.

This exception does not automatically apply to every erotic or intimate product. Whether the exception applies depends on the nature of the product and the applicable statutory requirements, including whether the protective seal or packaging has been opened after delivery.

If you are unsure whether a particular product can be returned, please contact us at info@vibeleasure.com before opening the product.

4. Refunds

If you validly withdraw from the contract, we will refund all payments received from you, including the cost of standard delivery.

If you selected a more expensive delivery method than the cheapest standard delivery option available, we are not required to refund the additional cost.

We will process the refund without undue delay and no later than 14 days from the day on which we were informed of your decision to withdraw from the contract.

We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

The refund will normally be made using the same payment method used for the original transaction, unless you expressly agree otherwise.

5. Diminished value of goods

The consumer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

This means that use of a product beyond what is reasonably necessary to inspect and verify its characteristics and functioning may affect the amount of the refund where permitted by law.

For goods for which the right of withdrawal is excluded after opening sealed packaging for health or hygiene reasons, the goods cannot be returned under the statutory right of withdrawal.

6. Non-conformity of goods

If goods do not conform to the contract, you have the statutory rights provided by Slovenian consumer protection law.

The seller is responsible for non-conformity that exists at the time of delivery and becomes apparent within the statutory period.

Where non-conformity becomes apparent within one year of delivery, it is generally presumed that the non-conformity existed at the time of delivery, unless proven otherwise or unless such presumption is incompatible with the nature of the goods or the nature of the non-conformity.

You must notify us of the non-conformity within two months from the date on which you discovered it.

7. What can you request in case of non-conformity?

Where the goods are non-conforming, you may, subject to the applicable statutory conditions, request:

• repair or replacement of the goods;
• a proportionate reduction of the purchase price; or
• withdrawal from the sales contract and a refund of the amount paid.

The seller must generally restore conformity free of charge and within the statutory period.

If the non-conformity becomes apparent less than 30 days after delivery, the consumer may, subject to the applicable statutory conditions, withdraw from the sales contract and request a refund.

Withdrawal is not available where the non-conformity is only minor, with the burden of proving that the non-conformity is minor resting with the seller.

8. Costs in cases of non-conformity

Where the goods are non-conforming and the return or other remedy is justified, the necessary costs associated with bringing the goods into conformity are borne by the seller in accordance with applicable law.

This includes necessary shipping or transportation costs.

9. How to request a return or report non-conformity

To start the process, contact us at: Vibeleasure — Email: info@vibeleasure.com — Phone: +386 51 811 891 — Address: Preglov trg 6, 1000 Ljubljana, Slovenia

Please include:

• your full name;
• order number;
• product name;
• whether you are exercising your right of withdrawal or reporting non-conformity;
• in the case of non-conformity, a description of the issue and, where possible, photographs or other information that may help us assess the claim.

You do not need to provide a reason when exercising your statutory right of withdrawal.

10. Final provisions

Nothing in this policy limits any other rights granted to consumers under the applicable laws of the Republic of Slovenia.

If you have any questions regarding returns, withdrawal from a contract or non-conformity of goods, please contact us at info@vibeleasure.com.

ROVAD2, Davor Mađerić s.p., Preglov trg 6, 1000 Ljubljana, Slovenija — Email: info@vibeleasure.com — Phone: +386 51 811 891